Post by account_disabled on Dec 23, 2023 17:36:24 GMT 8
According to the latest Salesforce ' State of Service' study, 88% of professionals surveyed say that the pandemic revealed technological gaps. Furthermore, the changes made as a result are here to stay, according to the report. As an example of this, 83% of companies have modified their policies to provide greater flexibility for customers and 78% have chosen to invest in technology . “It is time to do much more with much less because we need flexibility and technological solutions help us change models quickly,” says Laura Abarquero , RPV Service and Field Service at Salesforce Iberia.
On its own, technology is not enough, but with skillful methodologies, it is possible to transform the way of doing business and the way of contacting customers to give rise to more humane Phone Number List companies,” indicates Marc Vidal . , a consultant in transformation and digital strategy, who defends that technology can help see the future with less uncertainty. An omnichannel customer who likes AI The role of the current customer is another of the challenges that companies have faced and which Salesforce has influenced at the event. The new consumer is experienced and omnichannel, as he interacts on multiple channels . Thus, WhatsApp and Facebook Messenger have become everyday applications for everyone.
Likewise, companies are discovering how, through chatbots, it is possible to satisfy requests and queries faster . According to Salesforce, voice has become the preferred channel for consumers, a real possibility thanks to Artificial Intelligence (AI). Telecare and appointment scheduling are some facets that have grown during the pandemic in this regard. In the case of Salesforce Service Cloud Voice , which is powered by Salesforce Einstein, it transcribes and analyzes the conversation in real time to make information available to the agent that allows them to offer each user the products they need.
On its own, technology is not enough, but with skillful methodologies, it is possible to transform the way of doing business and the way of contacting customers to give rise to more humane Phone Number List companies,” indicates Marc Vidal . , a consultant in transformation and digital strategy, who defends that technology can help see the future with less uncertainty. An omnichannel customer who likes AI The role of the current customer is another of the challenges that companies have faced and which Salesforce has influenced at the event. The new consumer is experienced and omnichannel, as he interacts on multiple channels . Thus, WhatsApp and Facebook Messenger have become everyday applications for everyone.
Likewise, companies are discovering how, through chatbots, it is possible to satisfy requests and queries faster . According to Salesforce, voice has become the preferred channel for consumers, a real possibility thanks to Artificial Intelligence (AI). Telecare and appointment scheduling are some facets that have grown during the pandemic in this regard. In the case of Salesforce Service Cloud Voice , which is powered by Salesforce Einstein, it transcribes and analyzes the conversation in real time to make information available to the agent that allows them to offer each user the products they need.